Termeni și condiții

DEFINITIONS AND TERMS

 

CORE – is the trade name of S.C. Core Fitness SRL, a legal entity of Romanian nationality, having its registered office in Cluj Napoca, str. Victor Babes nr 33, ap II C, Cluj County, with serial number in the Trade Register J12/768/2018, unique tax registration code 38945796.

 

Seller – CORE or any partner in the CORE network

 

Buyer – can be any natural person over 16 years of age or legal person or any legal entity that creates an Account on the Site and/or places an Order.

 

Client – ​​can be any natural person over 16 years of age or legal person that has or obtains access to the CONTENT, through any means of communication made available by CORE (electronic, telephone, etc.) or based on an existing user agreement between CORE and it and that requires the creation and use of an Account.

 

User – any natural person over 16 years of age or legal entity registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.

 

Nickname – pseudonym by which a certain User/Client/Buyer can add Content to the Site. The Nickname is associated with the User/Client/Buyer’s information on the Site under the name “User Name”.

 

Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer’s history on the Site (Orders, tax invoices, Goods guarantees, etc.). The User is responsible and will ensure that all information entered when creating the Account is correct, complete and up-to-date.

 

Favorites – section of the Account that allows the Buyer/User to create Lists of Goods and Services that he/she wishes to track for a possible purchase using the service offered by the Seller for tracking Goods and Services by receiving Commercial Communications from him/her.

 

List – section of the Favorites in which the Buyer/User can add Goods or Services that he/she wishes to track for a possible purchase and which, subsequently, he/she can delete or add to the shopping cart (“My Cart”).

 

Lists can be:

 

Public: any Client/Buyer/User can view the Buyer/User’s List if he/she has shared it on social networks (Facebook, Twitter and Google+) or if he/she accesses the Buyer/User’s public profile on the Site. The Lists are public, and the Buyer/User has the possibility to set them as private at any time, directly from his/her Account, the Favorites section;

 

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Private: these can only be viewed by the Account holder. The Buyer/User has the option to set them as public at any time, directly from their Account, the Favorites section.

 

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My Cart – section of the Account that allows the Buyer/User to add Goods or Services that they wish to purchase at the time of addition or at a later time; if the Goods or Services are not purchased at the time of addition by placing the Order, the Buyer/User will benefit from the service offered by the Seller to track the Goods and Services by receiving Commercial Communications from it.

 

Site – the online store hosted at the web address corefitness.ro and its subdomains.

 

Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.

 

Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.

 

Campaign – the action of displaying for commercial purposes, a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time established by the Seller.

 

Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

 

Content – ​​represents:

 

– all information on the Site that can be visited, viewed or otherwise accessed using an electronic device;

 

– the content of any e-mail sent to the Buyers by the Seller by electronic means and/or any other available means of communication;

 

– any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, specified or not by the latter;

 

– information related to the Goods and/or Services and/or the rates charged by the Seller in a certain period;

 

– information related to the Goodthe prices and/or services and/or tariffs charged by a third party with whom the Seller has concluded partnership contracts, during a certain period;

 

– data relating to the Seller, or other privileged data of the latter.

 

Review – a written evaluation by the owner or beneficiary of a Good or Service, an evaluation written based on his/her personal experience and ability to make qualitative comments and to say whether or not the Good or Service complies with the specifications mentioned by the manufacturer.

 

Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer with a product. The rating is expressed in the form of stars, each Good being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer on a Good or Service.

 

Comment – ​​critical appreciation or observation, on the basis of a Review or another comment.

 

Question – a form of addressing other Users/Clients/Buyers in order to obtain information about the Goods or Services on the respective page.

 

Answer – written information that is transmitted to the User/Client/Buyer who has asked a Question on the Site, on the page of a particular Good. The answer represents an explanation offered by a User/Client/Buyer to another User/Client/Buyer within a discussion.

 

Document – ​​these Terms and Conditions.

 

Commercial Communications – any type of message sent (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, information regarding offers or promotions, information regarding Goods and Services added to the “Account/My Cart” section or the “Account/Favorites” section as well as other commercial communications such as market research and opinion polls.

 

Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by CORE to the Buyer, by using the services of the card processor approved by the Seller, regardless of the delivery method.

 

Specifications – all specifications and/or descriptions of the Goods and Services as specified in their description.

 

1-click payment – ​​the payment service provided by the payment processor integrated into the Site, made available to Customers, Users and/or Buyers through the Site in order to make an online card payment.

 

Token – unique encrypted number associated with the Buyer's payment card after making an online payment, after activating the PaybyClick service and which may be used by the Buyer to authorize Transactions through the PaybyClick service.

 

CONTRACTUAL DOCUMENTS

 

2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

 

2.2. The notification received by the Buyer after placing the Order has an informational role and does not represent acceptance of the Order. This notification is made electronically (e-mail) or by phone.

 

2.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If it changes the quantity of Goods and/or Services in the Order, it will notify the Buyer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.

 

2.4. The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, via e-mail and/or SMS, of the notification of dispatch of the Order.

 

2.5. For Orders to be delivered to CORE showrooms and delivery points, the prices and reservations of the Goods and/or Services are valid for 72 (seventy-two) hours from the registration of the Order by the Buyer.

 

2.6. The document and information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or a supplier thereof for the Goods purchased.

 

ONLINE SALES POLICY

 

3.1. Access to place an Order is permitted to any User/Buyer.

 

For justified reasons, CORE reserves the right to restrict the User/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that based on the conduct or activity of the User/Buyer on the Site, his/her actions could in any way prejudice CORE. In any of these cases, the User/Buyer may contact CORE's Customer Relations Department to be informed of the reasons that led to the application of the aforementioned measures.

 

3.2. Communication with the Seller can be achieved through direct interaction with him, including through online support (Live Chat) or through the addresses mentioned in the “contact” section of the Site. The Seller is free to manage the information received without having to provide justification for this.

 

3.3 In the event of an unusually high volume of traffic coming from an internet network, CORE reserves the right to ask Users/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.

 

3.4. CORE may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with whom CORE has concluded partnership contracts, within a certain period of time and within the limit of available stock.

 

3.5. All prices for the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT (if applicable).

 

3.6. In the case of online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of issue differs from RON. The Buyer is solely responsible for this action.

 

3.7 All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.

 

3.8. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be asked to register a Review related to the purchased Good or Service. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Customers/Buyers on the Site and is actively involved in the development of new Services and in the most complete detailing of the characteristics of the Goods.

 

ASSIGNMENT AND SUBCONTRACTING

 

4.1. The Seller may assign and/or subcontract to a third party for Services related to the fulfillment of the Order, with the Buyer's information, without the Buyer's consent being required. The Seller will always be responsible to the Buyer for all contractual obligations.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

 

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of CORE, with all rights obtained in this regard directly or indirectly (through licenses for use and/or publication) reserved to it.

 

5.2. The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by CORE, include any Content outside the Site, remove the signs signifying CORE's copyright on the Content as well as participate in the transfer, sale, distribution of materials created by reproducing, modifying or displaying the Content, except with the express written consent of CORE.

 

5.3. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between CORE and it, and without any implicit or express warranty formulated by CORE with reference to that Content.

 

5.4. The Client/Buyer/User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.

 

5.5. In the event that CORE grants the Client/Buyer/User the right to use, in the form described in a separate user agreement, a certain content, to which the Client/Buyer/User has or obtains access pursuant to this agreement, this right extends only to that content or those defined in the agreement, only for the duration of its or these contents' existence on the site or the period defined in the agreement, according to the defined conditions, if they exist and does not represent a contractual commitment on the part of CORE for the respective Client/Buyer/User or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this content, during or after the expiration of the user agreement.

 

5.6. No Content transmitted to the Client, UUser or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of CORE and/or the CORE employee/agent who mediated the transfer of Content, if any, with respect to said content.

 

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if any, is prohibited.

 

ORDER

 

6.1. The Customer/Buyer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, and then finalize the Order by making payment through one of the methods expressly indicated. Once added to the shopping cart, a Good and/or a Service is available for purchase to the extent that there is stock available for it. Adding a Good/Service to the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly nor the automatic reservation of the Good/Service.

 

6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.

 

6.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.

 

6.4. The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other in the following cases:

 

6.4.1. non-acceptance by the issuing bank of the Buyer's card of the transaction, in the case of online payment;

 

6.4.2. invalidation of the transaction by the card processor approved by CORE, in the case of online payment;

 

6.4.3. the data provided by the Client/Buyer, on the Site are incomplete and/or incorrect;

 

6.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to renounce a Service, within 14 calendar days, without invoking any reason and without incurring any costs other than delivery costs. Thus, according to GEO no. 34/2014, the period for returning a Good or waiving a Service expires within 14 days from:

 

– the day on which the Buyer takes physical possession of the last Good – in case the Buyer orders multiple products that will be delivered separately through a single order

 

– the day on which the Buyer takes physical possession of the last Good or the last piece – in case of delivery of a product consisting of several lots or pieces

 

6.6. If the Customer/Buyer requests withdrawal from the Contract within the legal withdrawal period, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date on which the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be returned as follows:

6.6.1. for Orders paid by bank card -> by refund to the account from which the payment was made or by generating a voucher with the value of the returned product;

6.6.2. for Orders paid with Op/iTransfer/ -> by bank transfer or by generating a voucher with the value of the returned product;

6.6.3. for Orders paid on delivery / with cash in the showroom -> by refunding cash in the showroom, by refunding the value of the product to the bank account sent by the customer or by generating a voucher with the value of the returned product.

6.6.4. for Orders paid by consumer credit -> cancellation/recalculation of the installment contract.

 

6.7. The Seller may postpone the refund of the amount until receipt of the Goods sold or until receipt of proof that they have been shipped, if he has not offered to recover the Goods himself (the most recent date will be taken).

 

6.8. If the Goods are returned in a condition in which they can no longer be sold as new (open packaging, missing accessories, the Goods are damaged), we reserve the right to request a fee to return the Goods to their original condition, as appropriate, or to cover the price difference resulting from the sale of the product as resealed or, at the Buyer's request, we will reship the Goods, the delivery costs being borne by the Buyer.

 

Decrease in the value of returned Goods

 

Since, in the case of distance sales, the Buyer does not have the possibility to check the Goods before concluding the contract, he has the right to withdraw from the contract. For the same reason, the Buyer is allowed to test and check the Goods he has purchased to the extent necessary esar to establish the nature, characteristics and functioning of the Goods.

 

In order to establish the nature, characteristics and functioning of the Goods, the Buyer must handle and inspect them in the same way as he would be allowed to do so in a real physical store. For example: The Buyer only needs to try on an item of clothing, not wear it on various occasions.

 

The Buyer is only responsible for the diminution in value of the Goods resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the Goods.

 

If the Buyer exercises his right of withdrawal after having used the Goods to an extent that exceeds the limit necessary to establish their nature, characteristics and functioning, the Buyer is responsible for any diminution in value of the Goods.

 

The accessories (user manuals, CDs, cables, etc.) located in the box of the Good as well as its original packaging are an integral part of the Good. As a result, the Buyer is obliged, when exercising his right of withdrawal from the contract, to return it in the original undamaged packaging, protected by wrapping with stretch plastic packaging film or packed in a cardboard box (without labels stuck on it, without cuts, tears, etc.) and together with all its accessories.

 

Returned goods that show signs of wear (stains, scratches, bends, cracks, bumps, etc.) are accepted for return only after they have been brought into conformity, involving the costs of sanitation, beautification, repair, replacement of any damaged parts and bringing them to a commercial form for sale as a Reconditioned / Resealed product. The final value is established according to the value of the parts to be replaced and the reconditioning labor or as the difference between the initial value of the new product and the resale value of the used product.

 

Any diminution in the value of the Goods resulting from their handling other than those necessary to determine the nature, qualities and functioning of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Goods, the Seller will retain an amount of money representing the diminution in the value of the Goods in the proportion of 5%-50% of the initial value of the Goods, as the case may be. The value of the diminution fee will be communicated to the Buyer upon receipt of the returned Goods.

 

6.9. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer/Buyer of this fact and will return to the Buyer's account the value of the Good and/or Service, within a maximum period of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

 

6.10. The availability of a Good will be displayed on the Site as follows:

 

“in stock” – we have more than 3 pieces in CORE stock

 

“limited stock” – we have less than 3 pieces in CORE stock

 

“in supplier stock” – The Good is not available in CORE stock. If you place an Order for a Good that has “in supplier stock” next to it, one of our sales consultants will contact you as soon as possible to inform you of the availability of the Good.

 

“on order” – The Good is not available in CORE stock and we currently have no information about its availability in the supplier’s stock. However, if you place an Order for a Good that has “on order” next to it, one of our sales consultants will check the availability of the product in the supplier’s stock and will contact you to inform you of the availability of the Good.

 

“pre-order” – The Good is not available in CORE stock or in the supplier’s stock. However, if you place an order for a Good that has the word “pre-order” in its title, one of our sales consultants will check the supplier’s supply term and contact you to inform you of the availability of the Good.

 

“out of stock” – The Good is no longer available in CORE’s stock

 

“currently unavailable” – we cannot currently procure the Good because it is not in the supplier’s stock.

 

GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

 

7.1. The following are exempt from the right of withdrawal from the Contract:

 

7.1.1. service contracts, after the complete provision of the services, if the execution has begun with the express prior consent of the Buyer and after the Buyer has confirmed that he has become aware of the fact that he will lose his right of withdrawal after the complete execution of the Contract by the Seller;

 

7.1.2. the supply of Goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;

 

7.1.3. supply of Goods made to the specifications presented by the Buyer or clearly personalized;

 

7.1.4. supply of Goods that are susceptible to deterioration or expire quickly;

 

7.1.5. supply of sealed Goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;

 

7.1.6. supply of Goods that are, after delivery, by their nature, inseparably mixed with other elements;

 

7.1.7. supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the Contract, whose delivery cannot be made before 30 (thirty) days and whose actual value depends on market fluctuations that the Seller cannot control;

 

7.1.8. contracts in which the Buyer has specifically requested the Seller to travel to his home to carry out urgent repair or maintenance work. If, during such a visit, the Seller provides other services than those expressly requested by the Buyer or supplies Goods other than the spare parts indispensable for the execution of maintenance or repair work, the right of withdrawal applies to those additional Services or Goods;

 

7.1.9. supply of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;

 

7.1.10. supply of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications;

 

7.1.11. supply of digital content that is not delivered on a material medium, if the provision has begun with the express prior consent of the Buyer and after the Buyer has confirmed that he has become aware of the fact that he will lose his right of withdrawal.

 

CONFIDENTIALITY

 

8.1. CORE will keep confidential the information of any nature that you provide. Disclosure of the information provided may only be made under the conditions mentioned in this Document.

 

8.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

 

8.3. By transmitting information or materials through this site, you offer the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site. CORE will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides other specifications in this regard.

 

COMMERCIAL COMMUNICATIONS

 

9.1. The Buyer/User/Client may at any time change his/her option regarding the consent given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:

 

9.1.2. by changing the settings in the Account in the “My Subscriptions” section;

 

9.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

 

9.1.4. by contacting the Seller.

 

9.2. By adding Goods or Services to the section of the Account:

 

“My Cart”, the Seller will send the Buyer/User Commercial Communications regarding:

 

– the price change of the Goods or Services added to the “My Cart” section,

 

– recommendations of Goods or Services similar to those added to the “My Cart” section,

 

– the existence of Goods or Services in the “My Cart” section, and

 

– stock availability of Goods or Services added to the “My Cart” section.

 

“Favorites”, the Seller will send the Buyer/User Commercial Communications regarding:

 

– the price change of the Goods or Services added to the “Favorites” section,

 

– recommendations of Goods or Services similar to those added to the “Favorites” section, and

 

– stock availability of Goods or Services added to the “Favorites” section.

 

9.3. Following the purchase of a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding:

 

– suggestions of Goods or Services recommended to be used together with the purchased Good or Service.

 

9.4. The Customer/User may unsubscribe, at any time, from the Commercial Communications mentioned in point 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from CORE or by contacting CORE in this regard.

 

9.5. Also, in order to improve the offer of Goods and Services and the purchasing experience, we will use your data to conduct market research and opinion polls. The information obtained from these researches and market research and opinion polls will not be used for advertising purposes but only for those mentioned above. Your responses to market research and opinion polls will not be associated with your identity and will not be transmitted to third parties or published. You can object to the use of data for market research and opinion polls at any time, by accessing the unsubscribe link displayed in the message or by contacting CORE.

 

BILLING – PAYMENT

 

10.1. The prices of the Goods and Services displayed on the website www.corefitness.ro include VAT in accordance with the legislation in force. (if applicable)

 

10.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

 

10.3. The Seller shall send the Buyer the invoice related to the Order containing Goods and/or Services sold by CORE, except for Goods and/or Services sold by CORE partners, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.

 

10.4. For a correct communication of the invoice related to the Order, the Buyer is obliged to update whenever necessary the data in his Account and to access the information and documents related to each Order, existing in the Account.

 

10.5. Through this method of communication, the Buyer, by accessing his Account, will have a record of the invoices issued by CORE, being able to save and archive them at any time and in any way he wishes.

 

10.6. By sending the Order, the Buyer agrees to receive invoices in electronic format by adding them by CORE to his Account or via electronic mail, to the e-mail address mentioned in his Account.

 

10.7. In case this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this aspect at the e-mail address: contact@corefitness.ro.

 

10.8. Payment via PaybyClick is a fast way to pay online with a card, which consists of making the payment with a single click by using the Token related to the card, without the need to enter the payment card details for each Transaction.

 

10.9. The 1-click payment option can be activated by the User or Buyer:

 

a) at any time from the Account:

 

– The Customer/Buyer accesses his/her Account->section “My Cards”->chooses the “Add Card” option-> is directed to the payment page of the payment processor where he/she enters the card details to make a 1 leu transaction necessary to validate the card. After the card is validated by the issuing bank, the “1-click payment” option is automatically activated and the token for the registered bank card is issued. From this moment on, the User/Buyer can benefit from the “1-click payment” option using the token for the saved card to pay for Orders.

 

For the avoidance of doubt, the amount of 1 leu will not be debited from the User/Buyer’s account, being only temporarily blocked by the card issuing bank in order to validate the card details entered.

 

b) at the time of placing an Order.

 

– The Customer/Buyer places the Order and chooses the payment method Credit or Debit Card, activates the “1-click payment” option, is redirected to the payment processor page, enters the card details and pays, respectively, finalizes the Order. After confirming the payment, the saved card is available for future payments using the token associated with the saved card.

 

c) after placing an Order on the Site.

 

– The Customer/Buyer places the Order and chooses the payment method Credit or Debit Card, but does not activate 1-click payment when placing the Order. After confirming the payment, the Customer/Buyer will have the opportunity to save the card used to pay for the Order by activating the “1-click payment” option. The card thus saved is available for future payments using the token associated with the saved card.

 

Thus, upon activation of the “1-click payment” option, on the Site, the payment card details entered by the User/Buyer will be assigned a Token, which can be subsequently used to make Transactions. After activating the “1-click payment” payment option, the Buyer will be able to make payment for the following Orders (“1-click payment”), without the need to re-enter the already saved payment card details. By entering the card details, the User/Buyer confirms that he/she has been previously informed and has accepted the terms and conditions of use of the “1-click payment” service.

 

10.10 Card details

The User/Buyer's payment details will not be accessible to CORE nor will they be stored by CORE or by the payment processor integrated into the Site, but only by the Transaction authorization institution or another entity authorized to provide card identification data storage services, of whose identity the User/Buyer will be informed, prior to entering the data.

 

10.11. In certain cases, to maintain the security of the Transactions, upon registration of the Order, the Buyer will be asked to authorize the payment by re-entering the password related to the Account or using the fingerprint in the case of mobile terminals that have this facility.

 

10.12. For reasons of Transaction security, the User/Buyer is advised not to remain logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not permitted and it is recommended to use a password with strong security features (e.g.: containing at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

 

10.13. The Client/User/Buyer can enter the data of several payment cards they own, for which the PaybyClick payment option can be activated, with a Token associated for each payment card. Also, the User/Buyer can delete any Token at any time, thus deactivating the PaybyClick service.

 

DELIVERY OF GOODS

 

11.1. The delivery conditions of the Goods and Services sold by CORE can be found in the Order Delivery section.

 

11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

 

11.3. The Seller will deliver the Goods and Services only on the territory of Romania.

 

WARRANTIES

 

12.1. All Goods sold by CORE, except for resealed Goods, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The Goods are new (except for resealed Goods), in original packaging and come from sources authorized by each manufacturer.

 

TRANSFER OF OWNERSHIP OF THE GOODS

 

13.1. Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the fiscal invoice in the case of deliveries made by the Seller's staff).

 

LIABILITY

 

14.1. The Seller cannot be held liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

 

14.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his/her Account.

 

14.3. By creating the Account and/or using the Content and/or placing Orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of creating the Account and/or using the content and/or on the date of placing the Order.

 

14.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the way and conditions of operation of the Site or any changes in legal requirements. The Document is binding on Customers / Users / Buyers from the moment of its display on the Site. In the event of any such changes, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

 

WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

 

15.1. Users / Customers / Buyers can write Reviews, Comments, Questions and Answers in the “Customer Questions and Answers” ​​and “Reviews” sections. The information entered can be both positive and negative, and will refer to the characteristics and method of use of a product or service.

15.2. When registering a particular Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

 

15.3. Each User/Client/Buyer, when registering a Review/Comment/Question/Answer in the sections mentioned, undertakes to comply with the following rules:

 

– to refer only to the characteristics and/or the way of using a particular product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the way the Order is carried out;

 

– to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all environments related to the respective field are also allowed (e.g.: mouse, notebook, plug and play);

 

– to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;

 

– to ensure the correct classification of the content entered on the Site as follows: any Question will be entered in the “Customer Questions and Answers” ​​section, and any Review will be entered in the “Reviews” section;

 

– to ensure that the information entered by them is realistic, correct, not misleading and in accordance with applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy;

 

– to use this facility only to communicate or obtain additional details regarding a specific product or service on the Site without referring to other companies that promote the sale and purchase of products or services;

 

– not to provide or request, in any way and to any extent, personal data (contact details, information about the delivery or home address, telephone numbers, email addresses, name and/or surname, etc.) or any other information that may determine the disclosure of such personal data;

 

– not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;

 

– not to attempt to defraud the services provided by the Seller or to post Reviews/Comments/Questions/Answers that contain advertising materials;

 

– not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in this regard the Seller's contact details listed on the Site will be used.

 

15.4. In addition to a realistic critical assessment, when posting a Review, the User/Client/Buyer will also add a relevant Rating for the related product or service. Reviews, together with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, and a Review accompanied by a low Rating leads to a decrease in the overall Rating.

 

Users/Customers/Buyers who submit Reviews to which they attach photo or video files will comply with the following rules:

 

– uploaded files will contain images and/or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;

 

– uploaded files will not contain violence, adult content, licentious language or other content that offends a person/group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation or political opinion;

 

– uploaded files will not contain information related to other people;

 

– uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.

 

15.5. When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Site Terms and Conditions. The inserted texts, photos or videos are removed from the Site only after their examination by the Seller.

 

15.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User/Client/Buyer's ability to enter Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections.

 

For complaints or claims related to the purchased Good and/or Service, Buyers have the complaint form available on the Site: http://info.CORE.ro/reclamatii-sesizari. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.

 

PROCESSING OF PERSONAL DATA

 

16.1. Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.

 

USE OF COOKIES

 

17.1. See the Cookies Policy, as re is part of this Document.

 

FORCE MAJEURE

 

18.1. Neither party shall be liable for the failure to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.

 

18.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the contract without any of them being able to claim any other damages from the other.

 

APPLICABLE LAW – JURISDICTION

 

19.1. This contract is subject to Romanian law. Any disputes arising between the Seller and Users/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.

 

Order modification or cancellation

 

The possibility of canceling an order or delivery is available in your customer account, section "My Orders".

 

If cancellation is no longer possible from your account, if you have changed your mind and no longer want a product from the order, you want a different product than the one ordered or you no longer want any of the products ordered, you can let us know as soon as possible at 0755123867. Our support colleagues will do their best to modify or cancel your order.

 

Delivery methods for products sold by CORE

 

Delivery by courier (standard)

 

Delivery of large products sold by CORE:

 

For products sold by CORE that are part of the fitness items and fitness services categories, but also for other large products, the delivery fee is applied depending on the volume of products in the order, regardless of the order value, and differs from one category to another. The delivery fee will be applied and will be visible in the cart including for orders that also contain products on promotion with free shipping.

In addition to the volumetric fee, products are added delivery fees per region and per area, which vary depending on the geographical area.

 

Also, in the case of payment upon delivery by courier, a payment upon delivery processing fee of 5 lei is applied, for orders that contain at least one CORE product.

 

Delivery of regular-sized products sold by CORE:

 

Delivery is free for orders with a value greater than 1500 lei that contain products sold by CORE, except for orders that also contain products on promotion with free shipping. In case an order contains products sold and delivered by CORE and a gift card, the total resulting value being at least 1500 lei, free shipping does not apply. More precisely, the products sold and delivered by CORE in the respective order must be at least 1500 lei, so as to benefit from free shipping.

 

The delivery fee for orders containing products sold and delivered by CORE is calculated depending on the location.

 

Also, in the case of payment on delivery by courier, a payment on delivery processing fee of 5 lei is applied, for orders that contain at least one CORE product.

 

The cost and delivery terms for products sold by CORE partners are displayed on each partner's page - you can access it by clicking on their name, displayed on the product page.