Privacy Policy regarding the processing of personal data

We consider ensuring the right to the protection of personal data as a fundamental commitment of CORE, therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable in Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document through which we wish to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through our website or through the applications available on your mobile phone.

 

We reserve the right to update and modify this Privacy Policy periodically, to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the modified version of the Privacy Policy on our website, which is why we ask you to periodically check the content of this Privacy Policy.

 

Who we are and how you can contact us

 

CORE is the trade name of SC CORE FITNESS SRL., a Romanian legal entity, with its registered office in Cluj Napoca, Victor Babes no. 33, Cluj County, with serial number in the Trade Register J12/736/2018, unique tax registration code 38945796 (hereinafter “CORE” or “we”). For the purposes of data protection legislation, we are the controller when we process your personal data.

 

As we are always open to hearing your opinions, as well as providing you with any additional information you may need regarding the processing of your data, we encourage you to contact the CORE Data Protection Officer at the e-mail address contact@corefitness.ro

 

What categories of personal data do we process

 

In general, we collect your personal data directly from you, so that you have control over the type of information you provide to us. For example, we receive information from you as follows:

 

When you create an account on the CORE website or purchase a product/service, you send us: your email address, first and last name; also when you place an order, you provide us with information such as: the desired product, first and last name, delivery address, billing details, payment method, telephone number, bank card details, etc.

 

We may also collect and subsequently process certain information regarding your behavior while visiting our website or using the smartphone application, in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to learn more about this by consulting the section on the purposes of processing below.

 

On our website and smartphone application we may store and collect information in cookies and similar technologies, in accordance with our Cookie Policy.

 

We do not collect or otherwise process sensitive data, which are included in the General Data Protection Regulation as special categories of personal data. We also do not wish to collect or process data from minors under the age of 16.

 

What are the purposes and grounds for processing

 

We will use your personal data for the following purposes:

 

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1. To provide CORE services to you.

 

This general purpose may include, as appropriate, the following:

 

a) Processing orders, including taking, validating, shipping and invoicing them;

 

b) Resolving cancellations or problems of any kind relating to an order, the goods or services purchased;

 

c) Returning products in accordance with legal provisions;

 

d) Reimbursing the value of the products in accordance with legal provisions;

 

e) Providing support services, including providing answers to your questions regarding your orders or CORE goods and services.

 

The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between CORE and you. Also, certain processing subsumed under these purposes is required by applicable law, including tax and accounting law.

 

2. To improve our services

 

We always want to offer you the best online shopping experience. To do this, we may collect and use certain information about your shopping behavior, we may invite you to complete satisfaction surveys following the completion of an order, or we may conduct, directly or with the help of partners, market studies and research.

 

We base these activities on our legitimate interest in conducting business, always taking care that your fundamental rights and freedoms are not affected.

 

3. For marketing

 

We want to keep you informed about the best offers for the products/services that interest you. In this regard, we may send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information on products similar or complementary to those you have purchased, information on offers or promotions, information on products added to the “My Account/Cart” section and other commercial communications such as market research and opinion polls, and we may display personalized recommendations on the website and in the smartphone application. In order to provide you with information of interest to you, we may use certain data regarding your purchasing behavior (e.g. products viewed/added to wishlist/purchased) to create a profile for you. We always ensure that these processing operations are carried out in compliance with your rights and freedoms and that the decisions taken on the basis of them do not have legal effects on you and do not similarly significantly affect you.

 

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:

 

– Accessing the unsubscribe link displayed within the messages you receive from us; or by

 

– Contacting CORE using the contact details described above.

 

In certain situations, we may base our marketing activities on our legitimate interest to promote and develop our business. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, through the means described above, to stop processing your personal data for marketing purposes, and we will comply with your request.

 

4. To protect our legitimate interests

 

There may be situations in which we will use or transmit information to protect our rights and business. These may include:

 

– Measures to protect the website and users of the CORE platform from cyber attacks:

 

– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;

 

– Measures to manage various other risks.

 

The general basis for these types of processing is our legitimate interest in defending our business, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

 

Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the security of goods and values ​​provided for by the applicable legislation in this matter.

 

How long we keep your personal data

 

As a general rule, we will store your personal data for as long as you have an account on the CORE platform. You may at any time request that we delete certain information or close your account, and we will comply with such requests, subject to the retention of certain information even after the account is closed, where applicable law or our legitimate interests require it.

 

Who we share your personal data with

 

Where applicable, we may share or provide access to certain of your personal data with the following categories of recipients:

 

– companies within the same group of companies as CORE;

 

– CORE partners;

 

– courier service providers;

 

– payment/banking service providers;

 

– marketing/telemarketing service providers;

 

– market research service providers;

 

– insurance companies;

 

– IT service providers;

 

– other companies with whom we may develop joint programs to market our goods and services.

 

If we are legally obliged to do so or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

 

We ensure that access to your data by third parties, legal entities under private law, is carried out in accordance with the legal provisions regarding data protection and confidentiality of information, based on contracts concluded with them.

 

To which countries do we transfer your personal data

 

We currently store and process your personal data in Romania.

 

However, we may transfer some of your personal data to entities located in the European Union or outside the Union, including countries that the European Commission has not recognized as having an adequate level of protection for personal data.

 

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, by other safeguards, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States.

 

You can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data, as well as the safeguards we have put in place regarding these transfers.

 

How we protect the security of your personal data

 

We are committed to ensuring the security of your personal data by implementing appropriate technical and organizational measures, in accordance with industry standards.

 

The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy.

 

To make payments, we use the services of the payment processor EuPlatesc. Any information regarding payments is encrypted, using HTTPS technology with TSL 1.2 encryption.

 

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data may be seen and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

 

What rights do you have

 

The General Data Protection Regulation recognises a number of rights in relation to your personal data. You can request access to your data, the correction of any errors in our files and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to seek legal action. Where applicable, you may also benefit from the right to request the erasure of your personal data, the right to restriction of processing of your data and the right to data portability.

 

More information about each of these rights can be obtained by consulting the table below.

 

In order to exercise your rights, you can contact us using the contact details set out above. Please note the following if you wish to exercise these rights:

 

Identity. We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests for such records using the email address associated with your CORE account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.

 

Fees. We will not charge you a fee to exercise any right in relation to your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable fee in such circumstances. We will inform you of any fees applied before we resolve your request.

 

Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made multiple requests, in which case we will respond within a maximum of two months. We will notify you if we need more than one month. We may ask you to tell us exactly what you want to receive or what concerns you have. This will help us to act more quickly and shorten the time it takes to respond to your request.

 

Rights of third parties. We do not have to comply with a request if it would adversely affect the rights and freedoms of other data subjects.